Privacy policy

This Privacy Policy explains how Arden Vell collects, uses, and protects personal information when you visit ardenvell.com, place an order, contact us, or interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

- Name
- Email address
- Billing and shipping address
- Phone number, if provided
- Order details
- Payment confirmation details
- IP address
- Device and browser information
- Website usage data
- Customer service messages

Payment information is processed securely by our payment providers. Arden Vell does not store full payment card details.

How We Use Your Information

We use your personal information to:

- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and disputes
- Improve our website and shopping experience
- Detect and prevent fraud
- Comply with legal, tax, and accounting obligations
- Send marketing emails, only where permitted or with your consent

Sharing Your Information

We may share necessary information with trusted service providers, including:

- Shopify, our ecommerce platform
- Payment processors
- Shipping and logistics providers
- Email and customer support tools
- Analytics and advertising providers
- Legal, tax, or compliance advisers, where required

We only share information necessary for these services to operate.

Cookies and Tracking

Our website may use cookies and similar technologies to operate the store, remember preferences, analyze traffic, improve performance, and support marketing.

You can manage cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates, offers, and product news. You can unsubscribe at any time using the link in our emails or by contacting contact@ardenvell.com.

Data Retention

We keep personal information only as long as necessary for order fulfillment, customer service, legal compliance, fraud prevention, accounting, and legitimate business purposes.

Your Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data.

To make a privacy request, contact us at contact@ardenvell.com.

International Transfers

Because Arden Vell operates online and uses service providers such as Shopify, your information may be processed in countries outside your own. We take reasonable steps to ensure appropriate protection of personal data.

Contact

For privacy questions, contact us at:

Arden Vell
Email: contact@ardenvell.com
Website: https://ardenvell.com