Refund policy

At Arden Vell, we want every customer to feel confident when shopping with us. If your order is not right for you, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, free from stains, odors, or damage, and returned in its original condition with all tags, packaging, and accessories included.

To start a return, contact us at contact@ardenvell.com with your order number and the reason for your request. Once your request is reviewed, we will provide return instructions.

Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as Arden Vell is not responsible for returns lost in transit.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be issued to the original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs, if any, are non-refundable unless the return is due to an error on our part.

We cannot accept returns for items that show signs of wear, washing, damage, perfume, makeup, deodorant marks, or missing tags.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@ardenvell.com with your order number and clear photos of the issue. We will review the case and provide a solution.

Exchanges depend on stock availability. If you need a different size or item, we recommend placing a new order after your return has been approved.

For customers in regions where a statutory right of withdrawal applies, your legal rights remain unaffected.